Circulation Assistant (603)

Purpose

Under direct supervision, the Circulation Assistant serves patrons at the circulation desk and processes circulating materials.

Essential Position Functions

1. Assists patrons with library card accounts and resolves account disputes
2. Proactively provides customer service by assisting patrons with the Public Access Catalog (PAC), checking-out, self check-outs, copiers, printers, scanners, fax machines and locating or retrieving materials accurately and efficiently
3. Answers questions and assists patrons in the use of library resources at various service points including phones and pick-up window
4. Receives and shelves materials with accuracy and timeliness
5. Checks in and sorts returned materials accurately and efficiently
6. Receives, retrieves, and processes items for both incoming and outgoing delivery
7. Processes various reports, as assigned
8. Maintains shelves throughout location, including shelf reading, shifting material, merchandising items, and straightening items or shelves
9. Prepares location for opening and closing by straightening furniture and shelves, re-shelving loose materials, restocking displays and picking up debris
10. Performs duties of Circulation Aide, as needed